Collection Executive

Collection Executive - Gurugram

Job Title: Collection Executive Write-Off & NPA Collections

Department: Collections / Recovery

Location: Gurugram 44 Sec,(CLC Tower)

Experience: 2-4 Years

Job Summary:
We are seeking a Collection Executive with experience in handling Write-Off Accounts, NPA (Non-Performing Asset) accounts, and Heavy Bucket collections. The ideal candidate should have strong recovery skills, excellent negotiation abilities, and hands-on experience in Accounts Receivable and delinquent account management.

Key Responsibilities:

• Manage and recover overdue payments from Write-Off and NPA accounts.
• Handle heavy bucket accounts (90+ DPD and above) to maximize recoveries.
• Follow up with customers through calls, emails, and field visits (if required).
• Negotiate repayment plans and settlement offers within company guidelines.
• Monitor collection targets and ensure timely recovery of outstanding dues.
• Maintain accurate records of collection activities and customer interactions.
• Coordinate with legal, operations, and finance teams for recovery actions.
• Analyze delinquent accounts and recommend appropriate recovery strategies.
• Ensure compliance with company policies and regulatory requirements.

Required Skills & Qualifications:

• Graduation(B.Com) Degree Preferred .
• 2-4 years of experience in Collections, Recovery, Accounts Receivable, or Debt Management.
• Experience in handling Write-Off, NPA, and high delinquency bucket accounts.
• Strong negotiation and communication skills.
• Good understanding of collection processes and recovery techniques.
• Proficiency in MS Excel and collection management systems.
• Ability to work under pressure and achieve recovery targets.

Preferred Industry Experience:

• NBFC
• Banking
• Fintech
• Financial Services

Key Competencies:

• Recovery & Collection Management
• Accounts Receivable
• Negotiation & Settlement
• Customer Handling
• Problem Solving
• Target Orientation
• Documentation & Reporting