Collection Executive

Role: Collection Executive
Department - Operations

About Gyandhan:
India s first education financing marketplace, GyanDhan, is on a mission to ensure seamless education for all.Providing end-to-end education loan assistance, GyanDhan is a digital-first company that seeks to revolutionize education financing in India.GyanDhan was started in 2016 by two IIT alumni-Ankit Mehra and Jainesh Sinha. Since its inception, GyanDhan has provided 25000+ loans and has disbursed over INR 8000 crores in education loans. GyanDhan has also ventured into the domestic segment, offering interest-free loans for school fees, college fees, and upskilling courses. The company has partnered with more than 400 institutes in India to date.

Job Profile:
We are looking for a proactive and dedicated Tele Collection Executive to join our team in
Saket. The role involves managing debt collection processes through phone calls, WhatsApp,
email, and references, with a focus on education loans.
Key Responsibilities:
Manage debt recovery across different buckets by engaging with customers via phone,
WhatsApp, email, and other references.
Send professional email communications for debt collection and follow-up.
Maintain accurate and up-to-date records of all customer interactions using the
company s CRM software.
Address and resolve customer payment issues, escalating complex cases to senior staff
when necessary.
Build strong relationships with customers to encourage timely payments and resolve
outstanding issues.
Collaborate with internal teams to ensure smooth and effective resolution of customer
Queries.
Desired Skills and Qualifications:
Experience: 6 months to 2 years in collections, credit control, debt recovery, or telecalling.
Communication: Strong verbal skills in both Hindi and English (additional languages are a plus).
Technical Proficiency: Basic computer knowledge and familiarity with social media and email communication.
Interpersonal Skills: Ability to multitask, manage customer relationships, and resolve issues effectively.
Independence: Ability to work independently with minimal supervision and manage priorities efficiently

Location: Noida
Working days: Mon to Sat
Timings: 10 AM to 7 PM