Collection Executive

Role & responsibilities

• Collect overdue payments from customers through calls, visits, and follow-ups.
• Maintain regular communication with customers to ensure timely repayments.
• Negotiate repayment plans and resolve payment-related concerns.
• Track delinquent accounts and update collection status in the system.
• Ensure compliance with company policies and regulatory guidelines during collections.
• Coordinate with branch and credit teams to minimize loan delinquency and portfolio risk.

Preferred candidate profile

• Graduate in any discipline with experience in collections, recovery, sales, or customer handling.
• Strong communication, negotiation, and interpersonal skills with the ability to handle difficult customer situations.
• Willingness to travel extensively for field collections and customer visits; possession of a valid two-wheeler driving license is preferred.