Collection Executive

Job Summary:

We are seeking a detail-oriented and results-driven OD Collection Executive to manage and recover overdue payments from customers in a professional and mely manner. The ideal candidate will possess strong communication and negotiation skills, along with a basic understanding of credit and collections processes.

Key responsibilities: Contact customers via phone, email, or field visits to follow up on overdue accounts.Maintain accurate records of communication and payment arrangements system.
Negotiate and establish repayment plans that align with company policies.
Escalate unresolved or complex cases to the supervisor or legal team as needed.
Monitor and follow up on commitments made by customers for payments.
Generate and analyze reports on delinquent accounts.
Maintain a professional and respectful attitude during all interactions.
Meet collection targets and KPIs as assigned by the management.
Ensure compliance with regulatory and organizational guidelines during collection efforts.
Qualifications:
High school diploma or equivalent; Bachelor's degree in Finance, Business Administration, or related field is a plus.
13 years of experience in collections or customer service (especially in financial services or NBFCs).
Strong communication, negotiation, and interpersonal skills.
Familiarity with MS Office and collection management systems.
Ability to handle high-pressure situations calmly and professionally.
Knowledge of local laws regarding debt recovery is advantageous.

Qualification: Bachelor's degree in Finance, Business Administration, or related field is a plus.