Collection Executive

Role & responsibilities

• Collect overdue payments from customers through field visits, phone calls, and follow-ups.
• Ensure timely recovery of outstanding dues and achieve assigned collection targets.
• Maintain positive customer relationships while resolving payment-related issues.
• Verify customer information, repayment capacity, and collect required documents when needed.
• Prepare daily collection reports and update recovery status in the system.
• Visit customer locations for debt recovery and address customer grievances.
• Coordinate with Branch Managers, Credit, and Operations teams for resolution of collection cases.

Preferred candidate profile

• Graduate with experience in collections, recovery, field operations, or customer handling, preferably in the financial services/NBFC sector.
• Strong communication, negotiation, and interpersonal skills with the ability to handle delinquent customers professionally.
• Willing to travel extensively for field collections, target-oriented, and capable of working independently while maintaining compliance standards.