Collection Executive

Collaborate with billing team to utilize customer-specific invoicing portals to submit invoices, monitor status, and resolve rejections. Timely invoice dispatch to customer including confirmation of receipt/acceptance. Collection follow up, monitoring ageing buckets, closure of overdue and long-pending receivables, coordination with sales to resolve issues impacting DSO. Resolution of disputes and timely issuance of CN. Contacting customers regarding delinquent accounts via phone, email, dunning letters. Timely handling of customer queries/concerns including customer visits. Establishing, monitoring, and enforcing repayment plans and settlements. Preparing reports on collections activities, monitoring accounts receivable status, and ensuring compliance with company policies and legal regulations. Ensure correct cash application while arranging payment advices from customers, and SOA reconciliation