Collection Executive

Loan Collection
• Collect EMI payments from customers whose payments are due or overdue.
• Follow up with customers through phone calls, messages, and field visits.
• Meet assigned monthly collection and recovery targets.
2. Customer Follow-up
• Contact customers regarding upcoming and overdue EMIs.
• Understand the reason for delayed payment and encourage timely repayment.
• Negotiate repayment arrangements within company guidelines.
3. Field Visits
• Visit customers homes, workplaces, or business locations when required.
• Verify customer details and assess the reason for non-payment.
• Maintain proper records of field visits and customer interactions.
4. Recovery of Overdue Accounts
• Monitor assigned delinquent accounts.
• Take appropriate follow-up action based on the age and status of the overdue account.
• Escalate difficult or high-risk cases to the Collection Manager.
5. Payment & Documentation
• Ensure collected payments are properly recorded and deposited through approved channels.
• Maintain accurate collection reports and customer records.
• Update the company’s collection system/CRM regularly.
6. Customer Service
• Resolve basic customer queries related to EMIs, outstanding amounts, and payment procedures.
• Maintain professional and respectful communication with customers.
• Explain available repayment options according to company policy