Collection Executive

Role & responsibilities

• Follow up on delinquent accounts to recover overdue and bad debt amounts through calls, visits, and customer interactions.
  
• Negotiate settlements and repayment plans with defaulting customers to maximize recovery while maintaining customer relationships.
  
• Conduct field investigations and collection visits to trace customers, verify information, and identify repayment sources.
  
• Coordinate with legal and recovery teams for difficult cases, repossessions, and accounts requiring legal action.
  
• Maintain collection records and MIS reports by updating recovery status, customer commitments, and collection performance.

Preferred candidate profile

• Experience in collections or recovery within NBFC, banking, vehicle finance, or lending industries.
  
• Strong communication and negotiation skills with the ability to persuade customers and handle difficult recovery situations.
  
• Field-oriented and result-driven professional with local market knowledge and willingness to travel for collections.