Collection Executive

Roles and Responsibilities :

• Manage customer accounts receivable, ensuring timely payment of invoices and resolving any discrepancies.
• Conduct regular follow-ups with customers to ensure prompt payment of outstanding balances.
• Maintain accurate records of all transactions, including invoicing, payments, and communication with customers.
• Identify potential issues and escalate them to senior management for resolution.

Job Requirements :

• 0-5 years of experience in collections or a related field (BPO/Call Centre).
• Strong knowledge of DRA (Debt Recovery Agent) processes and procedures.
• Excellent communication skills for effective interaction with customers over phone calls.