Collection Executive

Role & responsibilities

• Collect overdue EMI payments from tractor loan customers and ensure timely recovery.
• Conduct regular field visits to meet customers and follow up on pending dues.
• Negotiate repayment plans and resolve delinquent accounts professionally.
• Maintain strong customer relationships while ensuring adherence to collection policies.
• Update collection activities, customer interactions, and recovery status in the system.
• Coordinate with branch, sales, and credit teams to improve portfolio quality and minimize NPA levels.

Preferred candidate profile

• Graduate in any discipline with experience in collections, recovery, or field operations.
• Willingness to travel extensively and conduct field visits for customer follow-ups.
• Strong understanding of rural markets and tractor finance customers.
• Ability to handle delinquent accounts professionally while maintaining customer relationships.