Collection Executive

Role & responsibilities:

• Make daily calls to customers regarding chit installment payments.
• Inform customers about due dates, pending amounts, and overdue payments.
• Follow up with customers and close collections through calls.
• Convince and assist customers to make payments on time.
• Handle customer queries related to installments, payment status, and dues.
• Maintain proper records of calls, commitments, and collections.
• Follow up on promised payment dates and ensure commitments are completed.
• Coordinate with the branch/operations team regarding payment updates.
• Achieve daily and monthly collection targets.
• Escalate difficult or overdue accounts to the reporting manager.
• Maintain professional and positive communication with customers.

Preferred candidate profile:

• Any Graduate with relevant experience.
• 03 years of experience in collections, telecalling, banking, finance, NBFC, chit funds, or similar industries.
• Good communication and convincing skills.
• Comfortable making a high volume of customer calls.
• Basic knowledge of MS Excel and computer applications.
• Target-oriented and able to work under deadlines.
• Chit fund / financial services collection experience will be an advantage.