Collection Executive

Roles and Responsibilities

• Manage collections process from start to finish, ensuring timely recovery of outstanding amounts.
  
• Conduct telephonic conversations with customers to resolve payment issues and negotiate settlements.
  
• Identify and prioritize high-risk accounts for collection efforts.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Collaborate with internal teams to resolve complex customer queries related to billing, invoicing, and payments.
  

Desired Candidate Profile

• 1-3 years of experience in collections process management or a similar role in financial services industry.
  
• Strong understanding of Collections Process, Recovery Operations, and Financial Services principles.
  
• Excellent communication skills for effective telecalling and negotiation with customers.
  
• Ability to work independently with minimal supervision while maintaining high levels of productivity.