Collection Executive

Department: Collections
Location: Surat
Industry: NBFC

Position Summary

We are looking for a responsible and result-oriented Collection Executive/Officer to manage the collection and recovery of business loan accounts. The candidate will be responsible for timely follow-ups with customers, minimizing overdue accounts, resolving repayment issues, and ensuring achievement of collection targets.

Key Responsibilities

• Manage and follow up on assigned business loan accounts for timely collection of EMIs and overdue payments.
• Conduct regular telephonic and field visits to customers for payment follow-ups and recovery.
• Achieve monthly collection and recovery targets as assigned by the management.
• Monitor overdue, delinquent, and default accounts and take appropriate follow-up action.
• Maintain regular communication with customers and negotiate repayment commitments wherever required.
• Ensure timely updating of collection remarks, customer commitments, and payment details in the system.
• Coordinate with the Sales, Credit, Operations, and Legal teams for resolution of collection-related issues.
• Prepare and submit daily/weekly/monthly collection reports and MIS.
• Track bounced, overdue, and high-risk accounts and ensure timely escalation.
• Handle customer queries related to outstanding amounts and repayment schedules.
• Ensure all collection activities are conducted ethically and in compliance with company policies and regulatory guidelines.
• Maintain proper documentation and records related to collection activities.

Desired Candidate Profile

• Graduate in any discipline; relevant experience in collections/recovery will be preferred.
• 15 years of experience in collections, preferably in Unsecured Business Loans.
• Good knowledge of collection and recovery processes.
• Strong negotiation, communication, and customer-handling skills.
• Ability to handle difficult conversations and resolve customer repayment issues professionally.
• Comfortable with extensive fieldwork within Surat and nearby areas.
• Basic knowledge of MS Excel and reporting.
• Local market knowledge and familiarity with the Surat region will be an added advantage.
• Must possess a valid driving licence and be comfortable travelling for field collections.

Key Skills

• Collections & Recovery
• Business Loan Collections
• Field Collections
• Delinquency Management
• Customer Follow-up
• Negotiation Skills
• Portfolio Management
• MIS & Reporting
• Communication Skills
• Problem Solving

Key Performance Indicators (KPIs)

• Achievement of monthly collection targets
• Reduction in overdue and delinquent accounts
• Collection efficiency
• Resolution of bounce and default cases
• Timely follow-up and closure of assigned accounts
• Accuracy and timeliness of collection updates and MIS