Collection Executive

Roles and Responsibilities :

• Manage field collections by coordinating with team members to ensure timely payment recovery from customers.
• Conduct regular reconciliations to identify discrepancies in payments and take corrective action.
• Follow up on overdue payments through phone calls, emails, or visits to resolve issues promptly.
• Maintain accurate records of all interactions with customers, including payment status updates.
• Regular follow ups with Operations and customers for collections.
• Review invoice wise outstanding on monthly basis with Operation team
• For timely collection, coordinate with operation to share the invoice submission cut of dates.
• Work closely with cross departments in closing issues
• Meet customer along with Operations to collect outstanding dues
• Review customer outstanding on regular basis and Investigate the reason of OS >30 days
• Work closely with cross departments in closing issues
• Meet customer along with Operations to collect outstanding dues
• Coordination with operation to close all short payment cases on monthly basis
• Follow up for payment advices
• Prepare and circulate outstanding files with stakeholders on weekly basis.
• Account reconciliation with various clients and ensure balance confirmation on periodic basis
• Prepare and review write off and write back note after proper review of outstanding and request received from operation team.
• Based on invoice wise review circulate risk assessment file with management on monthly basis
• Prepare and share DSO file for monthly presentation
• Suggest any process improvement
• Collation of master data i.e. email id’s & contact numbers of all customers and their seniors.
• Soft call to the customer after 2 days from the submission of Invoices.
• Email to the customer before 10 days of the Due Date to check the smooth process of our invoices.
• Reminder Letters
• Recommendation of service withdrawal in case of delinquent customers to Head of Operations and Head HR

Job Requirements :

• 3-7 years of experience in a similar role within the banking industry.
• Strong coordination skills for effective team management and communication.
• Proficiency in payment collection, payment follow-up, payment recovery, reconciliation processes.