Collection Executive

Role & responsibilities

1. Collection Management

• Follow up with customers for overdue EMI payments on Passenger Vehicle (PV) loans.
• Ensure timely collection of receivables and minimize delinquency in the assigned portfolio.
• Achieve monthly collection and recovery targets.

2. Customer Visits & Recovery

• Conduct field visits to meet customers with overdue accounts.
• Negotiate repayment plans and obtain payment commitments.
• Track promised payments and ensure adherence to agreed schedules.

3. Portfolio Monitoring

• Monitor overdue accounts through collection systems and reports.
• Prioritize accounts based on aging buckets and risk categories.
• Maintain healthy portfolio quality by reducing roll-forward cases.

4. Skip Tracing & Customer Tracking

• Locate customers who are unreachable through available databases, references, and field investigations.
• Update customer contact information and address details in the system.
• Coordinate with agencies and internal teams for customer tracing activities.

5. Repossession & Legal Coordination

• Initiate repossession activities for chronic delinquent accounts as per company policy.
• Coordinate with legal teams and repossession agencies where required.
• Ensure compliance with regulatory and organizational recovery procedures.

6. Dealer & Stakeholder Coordination

• Work closely with sales, credit, and operations teams to resolve customer issues impacting collections.
• Maintain relationships with dealers and business partners for recovery support.

7. Documentation & Compliance

• Maintain accurate records of collection visits, customer interactions, and payment updates.
• Ensure all collection activities comply with company policies, RBI guidelines, and applicable regulations.
• Submit daily collection reports and field visit reports.

8. Customer Relationship Management

• Handle customer concerns professionally and provide suitable solutions.
• Educate customers on repayment obligations and consequences of default.
• Maintain positive customer relations while ensuring effective recovery.

Preferred candidate profile