Collection Executive

1

JOB DESCRIPTION FORM


Job Title: Recovery Executive Date:

Job Holder Name: Dept: Operation

Reports To: Team Leader - Collections Location:


1. Job Purpose Statement (Summarizes in one/two statements why this job exists and the contribution makes to the overall business of the company).

Recovery of money from Cash based customers or defaulting customers


2. Duties and Responsibilities (List in the order of importance the duties and responsibilities of this job)

Field investigation of the cases forwarded by business executive and filling up of PEF.
Making collection efficiency plan
Planning of daily travel schedule.
Collection of EMI from the customers Overdues as well as Current month Due.
Collection of AFC/SFC due from customers.
Ensuring maximum collection through cheques or branch collections.
Timely submission of collected cash in the office.
Taking customer appointments on customer commitments for collection.
Collection of pending post disbursement documents from customers.
Ensure maintenance of cordial relationships between all subordinates, peers, superiors, banks, dealers, dealer salesmen and customers.
Developing personal loan & refinance business through existing customers.






3: Organizational Relationship (Provide an organizational chart which illustrates the organizational structure above and below this position









4. Key Challenges (List the key tasks performed to support the main objectives of the position).

Handling Intentional Defaulters
Handling negative profile cases of defaulters

5. Decision making authority (describes the type of decisions made alone, those on which the manager must be consulted, those referred to higher level, and job procedures to be followed).

Recommending the approval of customer to Supervisors


6. Job Requirements (Describe the educational requirements, suggested year and type of experience, nature and extent of skills/abilities required for the desired position).Professional QualificationSkills and KnowledgeCompetencies

Graduate/Undergraduate in any Discipline







Negotiation skills
Basic Regional Communication skills
Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
Customer Focus
Team work
Communication skills
Interpersonal Skills