Collection Executive II Gurgaon IIImmediate Joiner

Key Responsibilities

• Manage recovery and pre-collection team performance and achieve collection targets.
• Develop and implement effective recovery and collection strategies.
• Monitor field allocation and optimize field recovery efforts.
• Handle customer escalations, disputes, and recovery-related issues.
• Ensure adherence to legal, regulatory, and ethical collection practices.
• Manage and optimize CRM, WhatsApp, IVR, voice blast, and digital collection tools.
• Prepare and analyze daily/weekly/monthly MIS and performance reports.
• Lead, motivate, train, and develop the recovery team.
• Identify process gaps and implement improvement initiatives.

Skills & Qualifications

• 7-8 years of experience in recovery/collections/pre-collection, including 3+ years in a leadership role.
• Bachelor's degree in Finance, Business Administration, or related field.
• Strong knowledge of collection processes and regulatory compliance.
• Good analytical, communication, negotiation, and problem-solving skills.
• Proficiency in CRM and digital collection tools.
• Strong team management and leadership abilities.
• High level of integrity and commitment to ethical collection practices.

Key KPIs

• Collection/recovery target achievement.
• Team productivity and performance.
• Recovery rate and reduction in outstanding dues.
• Compliance and process adherence.
• Customer escalation resolution.
• Timely and accurate MIS reporting.