Collection Analyst

Job Description

WOOD is hiring for Collection Analyst role.

Responsibilities

Manage and follow up on overdue accounts through calls, emails.

Ensure timely collection of outstanding receivables and achieve monthly collection targets.

Monitor debtor aging and prioritize collections accordingly.

Negotiate payment plans and settlements with customers to recover dues.

Maintain accurate records of collection activities and update systems regularly.

Coordinate with internal teams such as Billing, Finance, and Cash apps to resolve disputes.

Identify high-risk accounts and escalate issues proactively.

Ensure compliance with legal guidelines and internal policies during collection activities.

Prepare collection reports and share performance insights with management.

Handle customer queries and maintain professional relationships while enforcing payments.

Qualifications

Qualifications:

• Minimum commerce graduate. MBA Preferred with Finance Major.
  
  

Knowledge, Skills, And Experience

• Proficient user of Microsoft 365 collaboration tools. Hands on experience on using Oracle & Power BI preferred.
• Excellent client communication skills both written and verbal mandatory.
• Hands on experience of using Oracle ERP & client portals preferred.
• Experience range between 2-5 years into collections.
  
  

Personal Attributes

• Excellent customer service through clear, concise, and confident communication with clients, particularly in writing.
• Strong interpersonal skills to foster rapport and maintain productive working relationships with internal teams.
• Pro-active approach to problem-solving.
• Highly organized and proficient in prioritizing tasks.
• Dedication to meeting deadlines while maintaining accuracy and quality in work.
• Flexibility to cater different time zones as per client locations
• Flexible to work in rotational shifts as per business requirements.
  
  

About Us

Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com

Diversity Statement

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.