Collaboration & Productivity Platforms, Manager

LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

You will:

We're looking for a hands-on people leader to own our enterprise collaboration and productivity platform portfolio. You'll lead a small technical team based in Hyderabad, set the technical strategy and roadmap for these platforms, and stay directly involved in configuration, integrations, and troubleshooting. This is a player-coach role: you'll split your time between leading and developing your team and doing hands-on platform work yourself.

• Own the technical strategy, architecture, integrations, administration, operations, reliability, and roadmap for our internal collaboration and productivity platform portfolio.
• Lead, mentor, hire, and develop a technical team in Hyderabad that collaborates closely with globally distributed IT, Engineering, and Security teams.
• Engage directly with internal stakeholders to understand their needs, improve platform adoption, resolve recurring or systemic issues, and continuously improve the employee technology experience.
• Manage vendor relationships for the platforms you own: track product roadmaps, releases, and capabilities, and translate relevant developments into concrete value for LiveRamp.
• Apply an automation-first and AI-first approach to service delivery, platform operations, observability, reporting, and everyday employee workflows.
• Contribute hands-on through design reviews, proofs of concept, configuration, implementation, and troubleshooting — this is not a purely oversight role.
• Partner with IT, Engineering, Security, and business leaders to align platform investments with company priorities.
• Collaborate periodically across international time zones, including occasional planned evening or early-morning overlap with global teams — distinct from any formal on-call responsibilities.

About you:

• Experience owning enterprise collaboration and IT service management (ITSM) platforms end-to-end, including architecture, configuration, integrations, and vendor management.
• Hands-on, working experience managing platforms such as Google WorkSpace, Slack, and Atlassian products (Jira/Jira Service Management, and Confluence). reshservice, — transferable experience across comparable enterprise platforms is valued as much as experience with these exact products.
• Experience directly managing and developing a technical team, including hiring, coaching, and performance management.
• Strong communication skills and comfort working across time zones with globally distributed teams.

Preferred Skills:

• ITIL or equivalent ITSM process certification.
• Experience managing ITSM platforms such as FreshService.
• Experience managing SaaS vendor contracts, renewals, and license optimization.
• Prior experience in a player-coach role balancing people leadership with hands-on technical delivery.