Collab UC

Job Description

Collab UC

Experience-6-12 Years

Location-Mumbai, Pune,Guragon,Bangalore

About Us

Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.

Key Responsibilities

• Provide Level 2/Level 3 support for Cisco Unified Communications (UC) environments, ensuring high availability and performance.
• Configure, administer, and troubleshoot Cisco Unified Communications Manager (CUCM) including call routing, media resources, and voice services.
• Manage and support voice protocols including SIP, H.323, and MGCP.
• Integrate and troubleshoot Cisco UC solutions including CUC (Unity Connection), UCCX, CVP, Voice Gateways, and CUBE.
• Perform real-time troubleshooting of voice call failures, call quality issues, signaling problems, and gateway-related incidents.
• Analyze and interpret logs, traces, debugs, and packet captures across UC products, Voice Gateways, and CUBE.
• Configure and support PRI (T1/E1), FXO/FXS interfaces, CME, and CUE environments.
• Manage and troubleshoot Hunt Groups, Call Pickups, Voicemail Services, Auto Attendant, and B-ACD solutions.
• Support Cisco Jabber and Mobile & Remote Access (MRA) environments.
• Handle and lead critical P1/P2 incidents, bridge calls, and WebEx troubleshooting sessions.
• Coordinate with multiple stakeholders, vendors, and support teams during service outages and major incidents.
• Follow ITIL processes for Incident, Problem, and Change Management.
• Conduct detailed Root Cause Analysis (RCA) and provide corrective and preventive action recommendations.
• Participate in 24x7 operations support and rotational shift coverage.
  
  

Mandatory Skills

Technical Skills

• Strong hands-on experience with Cisco Unified Communications Manager (CUCM).
• Expertise in:
• Call Routing
• Media Resources
• Dial Plans
• Voice Call Flows
  
• Strong knowledge of voice protocols:
• SIP
• H.323
• MGCP
  
• Good understanding of voice codecs and media negotiation.
• Hands-on experience with:
• Cisco Unity Connection (CUC)
• UCCX
• CVP
• Voice Gateways
• Cisco Unified Border Element (CUBE)
  
• Experience troubleshooting:
• PRI (T1/E1)
• FXO/FXS
• CME
• CUE
  
  

What you'll love about working hereWe offer a range of career paths and internal opportunities within Capgemini group.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Job Description - Grade Specific

Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complexor critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.