Cognizant is hiring For Service Desk role_ F2F @Bangalore

Dear Candidate,

We are excited to invite you to participate in our Service Desk hiring drive for experienced professionals across advanced technology streams.

Please confirm your participation by filling out this form:

https://forms.cloud.microsoft/r/ELU5MVHnLA

JD for Service Desk:

Receives and handles calls for service, and follow agreed procedures to resolve tickets

• Promptly allocates calls as appropriate
• Logs incidents and service requests and maintains relevant records
• Managing incidents and requests through the service management tool
• Provide support for a wide range and constantly evolving applications, software & hardware
• Maintaining governance standards across all IT service management processes
• Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue
• Identify repeat issues or service risks
• Take ownership of faults in a logical manner and throughout their entire lifecycle
• Exposure to ServiceDesk GenAI solutions is a big plus

Please confirm your participation by filling out this form:

https://forms.cloud.microsoft/r/ELU5MVHnLA

Important Note:

We will conduct a screening process first, and shortlisted candidates will proceed to the Face-to-Face interview with our panel.