CMDB

Roles and Responsibilities :

• Design, implement, and maintain IT Service Management (ITSM) processes using ITIL framework.
• Integrate CMDB with ServiceNow platform to ensure accurate asset tracking and configuration management.
• Develop and execute ITSM workflows for incident, problem, change, and release management within the organization.
• Collaborate with cross-functional teams to identify areas for process improvement and optimize IT operations.

Job Requirements :

• 12-24 years of experience in IT Services & Consulting industry.
• Strong understanding of Configuration Management Database (CMDB) integrations with ServiceNow Discovery.
• Experience in implementing ITSM solutions using ITIL best practices.