CMDB Expert

Key Responsibilities

• Define and maintain CMDB governance standards, data ownership models, CI classes, relationship rules, and lifecycle processes.
• Implement and manage ServiceNow CMDB, Discovery, and Service Mapping capabilities.
• Drive CMDB data quality improvements through reconciliation, normalization, mandatory attributes, and health dashboards.
• Work with application, infrastructure, network, cloud, and service owners to validate services and CI relationships.
• Support ITSM processes by ensuring CMDB data supports incident impact analysis, change risk assessment, and problem management.
• Prepare compliance, audit, and governance reports related to configuration data accuracy and completeness.
• Identify gaps in data sources, discovery coverage, service maps, and integration quality.
• Document CMDB processes, standards, roles, responsibilities, and operational procedures.

Required Technical Skills

• ServiceNow CMDB
• Discovery
• Service Mapping
• ITIL configuration management
• Data quality
• Asset management
• Governance
• Compliance reporting

Tools / Platforms Exposure

• ServiceNow CMDB
• ServiceNow Discovery
• Service Mapping
• IntegrationHub or equivalent
• Reporting dashboards
• Asset management tools