CMDB Administrator(Configuration Management Database)

Job Title: CMDB Administrator

Key Responsibilities:

CMDB Administration:

• Administer and maintain the CMDB, including the creation, configuration, and updating of

Configuration Items (CIs) and their relationships.

• Ensure that CMDB data is accurate, up-to-date, and compliant with internal policies and ITIL

best practices.

• Perform regular audits and data validation checks on the CMDB to ensure data quality and

consistency.

• Work with teams to define, design, and document configuration management processes and

procedures.

Discovery and Data Mapping:

• Manage and optimize the Discovery tool to identify and map CI data from various sources

(servers, network devices, applications, etc.).

• Ensure that Discovery probes and patterns are properly configured and scheduled to maintain

CMDB accuracy.

• Collaborate with other teams to ensure that automatic CI discovery and data reconciliation

are aligned with the current IT environment.

• Service Mapping of Application and its dependencies.

Integration & Automation:

• Integrate CMDB with other ITSM tools and systems (e.g., monitoring tools, asset

management, LDAP, etc.).

• Implement and maintain automated workflows for CI updates, lifecycle management, and

reconciliation processes.

• Develop custom scripts (Business Rules, Script Includes, etc.) to automate CMDB processes

and enforce data integrity rules.

Governance & Compliance:

• Collaborate with security and compliance teams to ensure CMDB supports organizational

requirements and audits.

• Provide ongoing data quality reporting and recommend actions to improve data accuracy.

Technical Skills:

• Hands-on experience with CMDB, including Discovery, Service Mapping, and related modules.
• Strong understanding of ITIL framework and the Configuration Management lifecycle.
• Experience with Discovery, Service Mapping, and data integration tools (REST/SOAP, Integration

Hub, LDAP).

• Familiarity with relational databases and SQL query writing.
• Experience with data governance, CMDB reporting tools (Reporting, Performance Analytics).