Cluster Security Commercial & Retail Assets

Role Purpose

To lead and govern security operations across a portfolio of commercial buildings, IT parks, retail and mixed-use premises, ensuring a safe, secure, compliant and customer-friendly environment through effective manpower, processes, technology and risk management.

Key Responsibilities

• Lead central security operations and governance across multiple properties; establish standard policies, SOPs, deployment standards and operating protocols.
• Conduct security audits, risk assessments and vulnerability reviews, ensuring timely corrective and preventive actions.
• Plan and optimise security manpower deployment, including rosters, attendance, supervision, training, discipline and productivity.
• Manage security agencies and vendors through SLAs, KPIs, statutory compliance, manpower performance and commercial evaluations.
• Manage access control, visitor management, vehicle/parking security, material movement and contractor/vendor access.
• Oversee CCTV/VMS, access control, boom barriers, alarms and other security systems, including coverage, uptime, monitoring and technology upgrades.
• Lead response to security incidents, theft, unauthorised access, emergencies, crowd-related situations and vandalism, including investigation, RCA, reporting and closure.
• Develop security protocols for retail operations, high-footfall periods, tenant events, extended operating hours and special events.
• Coordinate with Police, Fire Brigade, emergency services and statutory authorities as required.
• Provide security inputs during new projects, tenant fit-outs, handovers and asset modifications, including CCTV, access points, guard posts and security infrastructure.
• Ensure compliance with applicable security regulations, licences, documentation and PSARA/statutory requirements.
• Maintain central Security MIS covering incidents, manpower, audits, CCTV uptime, vendor performance, training, drills, compliance and open actions.
• Drive cost optimisation, standardisation, technology adoption and continuous improvement across the portfolio.
• Work closely with Operations, MEP, Projects, Leasing, Tenant Relations, IT, HR, Finance, Procurement, Legal and other stakeholders.

Key KPIs

Security manpower & deployment compliance • Reduction in incidents/theft • Incident response & closure time • Security audit & compliance scores • CCTV/security-system uptime • Vendor SLA performance • Training & emergency drills • Closure of vulnerabilities • Customer/tenant satisfaction • Security cost optimisation

Qualification & Experience

• Graduate in any discipline; certification in Security / Risk / Disaster Management preferred.
• 1218 years of experience, with significant exposure to commercial real estate, IT parks, malls, retail, mixed-use developments or large corporate campuses.
• Minimum 5 years in a managerial / multi-site security role.
• Strong experience in security manpower management, outsourced agency management, CCTV/VMS, access control, incident investigation and emergency management.
• Defense / Police / Paramilitary background with relevant commercial security experience may be considered.