Cluster Operations Lead

Job Description - Cluster Leads Responsibilities

• Manage end-to-end facility operations across multiple sites.
• Ensure smooth delivery of hard and soft FM services.
• Maintain service levels as per client SLAs and contractual commitments.
• Conduct regular site audits and inspections.
• Monitor asset performance and maintenance schedules.
• Ensure adequate staffing and manpower planning.
• Act as the primary escalation point for client concerns.
• Build strong relationships with client stakeholders.
• Conduct periodic review meetings with clients.
• Ensure high client satisfaction and timely issue resolution.
• Support revenue enhancement opportunities.
• Ensure contract compliance and performance standards.
• Ensure compliance with statutory, regulatory, EHS, and company requirements.
• Monitor safety practices and conduct safety audits.
• Ensure proper documentation and record maintenance.
• Drive zero-incident culture across all sites.
• Prepare and submit operational MIS reports.
• Track KPIs, SLA performance, and action plans.
• Present performance updates to management and clients.
• Support business reviews and audits.
• Identify opportunities for process improvement and cost savings.
• Implement best practices across all managed sites.
• Drive digital adoption and operational efficiency initiatives.
• Conduct scheduled inspections across all assigned sites.
• Evaluate site performance against organizational standards, SOPs, and client requirements.
• Identify operational, safety, compliance, and service-delivery gaps.
• Publish Branch Inspection Reports with actionable recommendations.
• Track action closure and drive continuous improvement across the cluster.
• Benchmark branch performance and share best practices across sites.

Location Scheduled Weekly Hours

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