Cluster Manager

Role & responsibilities

• Revenue Generation & Monetization: Drive cluster-level revenue targets by closing high-value merchant deals and cross-selling Value Added Services (VAS), Payment Gateway (PG) solutions, point-of-sale devices, and financial instruments.
• Merchant Acquisition & Expansion: Guide your team to identify leads, pitch tailored payment solutions, and onboard large/premium accounts across diverse merchant categories.
• Key Account Management: Maintain long-term relationships with key accounts through regular engagement, effective deployment, servicing, and identifying ongoing upsell opportunities.
• Team Leadership & Development: Hire, mentor, and manage a team of 48 Key Account Executives. Provide on-the-job training (OJT), set clear targets, track daily performance, and drive retention.
• Market Intelligence & Audits: Monitor competitor activity, analyze local retail trends, and conduct regular field audits to ensure operational quality and compliance.
• Cross-Functional Collaboration: Partner with internal teams (GTM, Business Finance, Product, Merchant Ops, HR) to address merchant escalations and ensure smooth project rollouts.

Preferred candidate profile

• Education: MBA / PGDM from a Tier 1 or Tier 2 institute with a strong academic background.
• Experience: 3 to 4 years of proven B2B sales/business development experience, with at least 12 years of active team management experience.
• Skills: Excellent negotiation, presentation, and lead-generation skills; analytical mindset with an ability to interpret market data.
• Industry Background: Prior experience in Fintech, Merchant Acquiring, Payments, E-commerce, FMCG, or startup ecosystems is preferred.
• Leadership: Demonstrated ability to manage frontline sales teams, run goal-setting cycles, and coach executives in the field.