Cluster Manager

Job Description
1. JOB DETAILS:
Position Title:
Cluster Manager
Reports to:
CBH Circle Business Head
Operations
Department & Division
2. ABOUT JUBILANT FOODWORKS:
Jubilant FoodWorks Limited is Indias largest foodservice company and is part of the Jubilant Bhartia Group.
Incorporated in 1995, the Company holds the exclusive master franchise rights from Dominos Pizza Inc. to
develop and operate the Dominos Pizza brand in India, Turkey, Sri Lanka, Bangladesh and Nepal. In India, it has
a strong and extensive network of 1,995 Dominos restaurants across 421 cities. In Sri Lanka and Bangladesh, the
Company operates through its wholly-owned owned subsidiaries which currently have 50 and 28 restaurants
respectively. Jubilant FoodWorks also has exclusive rights to develop and operate Dunkin restaurants in India and
Popeyes restaurants in India, Bangladesh, Nepal and Bhutan.
The Company currently operates 31 Dunkin restaurants across six Indian cities and 42 Popeyes restaurants in
fifteen cities. In 2019, Jubilant FoodWorks launched its first owned-restaurant brand Hongs Kitchen in the
Chinese cuisine segment which now has 28 restaurants across three cities.
Jubilant FoodWorks has been accredited as Great Place to Work certified organization in India and Sri Lanka by
Great Place to Work institute. This recognition is a testimony to our great culture that inspires trust, pride,
camaraderie and innovation among our employees and has enabled the organization to be the pioneer in the QSR
industry.
3. JOB CONTEXT AND KEY ACCOUNTABILITIES:
Lead and Manage the growth of the assigned Territory via by implementing and executing strategies to achieve sales
and operations Plans. Manage and lead restaurant teams towards better operations and service KPI's along with
customer experience in store.

4. JOB DESCRIPTION
Description
Performance Indicators
Manage individual and cumulative store performance on key
metrics like sales growth, AWO, product concerns, delivery on-
S
tore performance metrics and customer
KPIs
time etc. for the mapped stores. Ownership of customer KPIs for
stores under purview
.
Adherence to personal job plan (PJPs) inclusive of store visits,
connects with store staff and conducting weekly store
performance reviews and feedback calls with store teams
Adherence to PJPs, continuous
improvement of store performance indicators
Analyse, evaluate and plan store maintenance through
maintenance team by following the ticketing system
optimum look and feel of the stores is maintained
. Ensure
S
tore ambience, customer feedback
Lower attrition rate
Conducting staff meeting at periodic intervals and ensure
motivation of the team Convey store challenges and problems
to HR/senior management for resolution Keeping un at work
culture alive
.
.
F
.
Maintaining various MIS reports, analyses and identifying areas
of opportunity for store performance
OER, CS Audit, FIDA
Liaison with Govt officials / environmental bodies( if required)
for legal permissions/licenses
No escalations/ No adverse notice from
statutory authorities
Responsible for making & implementing promotional strategies
to increase sales volume & achieve maximum customer
satisfaction
S
ale growth
Quality compliance and working for quality improvement in
consultation with Quality Dept
Mystery audit score and number of O
SL
items
Developing and implementing procedures, control systems for
maintaining hygiene and quality standards
Audit score in surprise audits, NSF audits
Ensure profitability of operations and supervise all aspects of
product management, monitoring food production to ensure
Control cost of labour, utilities cost and
maintenance cost at stores
compliance with quality & hygiene standards
.
Maintenance of good C-SAT score, resolve
customer escalations, customer relationship
management
Ensuring high quality services, resulting in customer delight and
optimum resource utilization
.
Address training gaps for store teams,
drive training plan as per SOP
People Management, continuous Training of employees
.
Ensuring store level KPIs are met for food
cost, utilities cost, and store performance
indicators
Guiding, mentoring team members to ensure efficiency in
operations & meeting of individual & group targets
4. COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
All Departments (IT, Maintenance, Marketing, HR, Corporate Affairs, Training, Project, Corporate Sale,
MIS, Payroll, Accounts, Supply Chain, Quality Control, Six Sigma)
External:


¢
¢
External customer
Finance Support providers e.g., HDFC Happay, Sodexo, Accor, CMS
All Vendors
Govt official

5. QUALIFICATIONS, EXPERIENCE, & SKILLS:
¢
¢
¢
¢
Qualification BSc Hotel Management/BHM/Diploma Hotel Management (3 Years)/Any
Graduate/MBA/PGDBA from tier 2-3 institutes
Experience 5 to 7 years experience in the QSR/ Retail/ Telecom/ FMCG/ Similar industry with 2-3
years at managerial level
Candidates passionate to build a career with Jubilant FoodWorks and should be willing to relocate as per
business requirements.
Preference for Experience in managing P&L, Team Management, Business Development for 3+ years
Equal Opportunity Employment: Jubilant FoodWorks is proud to be an equal opportunity employer and we are committed
to diversity and inclusion. All aspects of employment including hiring will be based on merit, competence and business
needs. We do not discriminate based on race, color, religion, caste, marital status, age, national origin, gender, gender
identity or expression or any other status.