Cluster Manager

Employment type :: Full Time Field work.

Monday to Friday 8:00 AM to 6:00 PM & Saturday half day 8:00 AM to 1:00 PM

Workdays :: 5.5 days with fixed Sunday week off.

(Work from home is Not available)

Bike: Required

Role & responsibilities

1. Tenant Relations and issue management

• Check In, CheckOuts for Tenants.
  
• Tenant Escalations.
  
• Foster positive relationships with tenants to ensure tenant satisfaction and retention.
  

2. Building Maintenance :

• Drive the Planned Building Maintenance activities w.r.t electrical, plumbing, cleaning, services , AMCs , etc..
  
• Drive property inspections to identify maintenance needs and address them promptly.
  
• Ensure accurate records of registries for all properties within the given Cluster. Ex:- Staff Attendance, Inward/Outward registries, Parcel & courier registries etc..
  
• Ensure the records of Inventory items within all properties common area & inside flats is maintained.
  
• All incidents, queries reported by ground staff should be addressed to resolution to avoid recurring issues.
  

3. Staff management ::

Cluster Manager is required to manage operations related to all staff. Staff Types include -

i) Management team staff = Facility Managers & Team Leads & Operations Executives.

ii) Resource staff = Plumbers, Eelctriciancs, Housekeeping etc..

__ For the above staff, ensure the process adherance & compliance right from onboarding until deboarding including the Staff leave & attendance management & notice for resignations etc..

Give periodic Trainings & Feedback to all staff on performance & process updates.

Co-ordinating with the manpower agencies for ensuring the staff deployments.

4.Reports ::

• Start of the Day & End of the Day reports across all properties within the clusters should be verified.
  
• Monthly Building Audit reports should be submitted.
  
• Monthly utility reports , expense reports should be submitted.
  

Qualifications & skills that is required for this role ::

• Ability to set the right expectations with the tenants
  
• Ability to communicate with good articulation
  
• Structured well organized and consistent with work
  
• Bachelor's degree in facilities management, real estate, or a related field (preferred).
  
• Knowledge of maintenance and repair
  
• Ability to independently travel to properties within the assigned geographical cluster