Cluster Manager

Job Summary

Kots is a dynamic and rapidly growing company committed to providing innovative and quality solutions in the housing sector. We are seeking a motivated and experienced professionals in Area Operations to join our team and play a key role in managing and optimizing our operations in Bangalore.

Role Details

• Job Title: Cluster Manager
• Experience: 10+ years
• Job Location: Bangalore
• Employment Type: Full Time
• Work Schedule: Monday to Friday 8:00 AM to 6:00 PM; Saturday half day 8:00 AM to 1:00 PM
• Workdays: 5.5 days with fixed Sunday week off
• Work From Home: Not available
• Bike: Required

Responsibilities

• Tenant relations and issue management
  • Check In, CheckOuts for Tenants.
  • Tenant Escalations.
  • Foster positive relationships with tenants to ensure tenant satisfaction and retention.
• Building Maintenance
  • Drive the Planned Building Maintenance activities w.r.t electrical, plumbing, cleaning, services, AMCs, etc.
  • Drive property inspections to identify maintenance needs and address them promptly.
  • Ensure accurate records of registries for all properties within the given Cluster. Ex:- Staff Attendance, Inward/Outward registries, Parcel courier registries etc.
  • Ensure the records of Inventory items within all properties common area inside flats is maintained.
  • All incidents, queries reported by ground staff should be addressed to resolution to avoid recurring issues.
• Staff management
  • Cluster Manager is required to manage operations related to all staff. Staff Types include -
  • i) Management team staff = Facility Managers Team Leads Operations Executives.
  • ii) Resource staff = Plumbers, Electricians, Housekeeping etc.
  • For the above staff, ensure the process adherance compliance right from onboarding until deboarding including the Staff leave attendance management notice for resignations etc.
  • Give periodic Trainings Feedback to all staff on performance process updates.
  • Co-ordinating with the manpower agencies for ensuring the staff deployments.
• Reports
  • Start of the Day End of the Day reports across all properties within the clusters should be verified.
  • Monthly Building Audit reports should be submitted.
  • Monthly utility reports, expense reports should be submitted.

Qualifications

• Bachelors degree in facilities management, real estate, or a related field (preferred).
• Knowledge of maintenance and repair
• Ability to set the right expectations with the tenants
• Ability to communicate with good articulation
• Structured well organized and consistent with work
• Ability to independently travel to properties within the assigned geographical cluster

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.