Cluster Manager

About Loadshare:

LoadShare is one of Indias most innovative and resilient logistics platforms, transforming how goods move across the country. Founded in 2017, weve grown to become a pan-India, multi-category last-mile network with a unique presence in both Tier 1 metros and deep Tier 2/3 towns.

What sets us apart:

• Scale with depth: We handle ~550K deliveries/day across food, e-commerce (B2C), B2B retail, and digital commerce, powered by a 30,000+ rider network.
• Strong financials, stronger ambition: With 800+ Cr in FY26 revenue and support from global investors (Tiger Global, Matrix, BII, Stellaris, BeeNext), we have a long runway and a path to profitability.
• Dual-engine model: We not only operate India’s most flexible last-mile delivery network, but also license our in-house logistics tech platform that processes an additional 20 lakh orders/day — one of the few in India to enable asset cross-utilization across verticals.
• Strong Tech: We are in a unique position to cross-utilize the delivery boys across different earning opportunities matching the peaks of various use-cases throughout the day. (ex: grocery peaks at 6-8 am, while bike taxi peaks from 8 to 10 am, etc). In addition to this, our supply chain SaaS platforms power over 1M+ shipments per day.
• Strategic partner to India’s digital economy: We work with every major digital commerce player (ecomm, quick commerce, food, mobility) , and are expanding wallet share and capabilities within existing giants while co-creating new models with emerging platforms and brands.
• Built to scale profitably: We’re not chasing GMV at all costs. We’re building the most capital-efficient, tech-enabled logistics engine in the country. We’re now building for our next phase: a 5X scale-up over the next 5 years, anchored in sharper client focus, deeper solutions, and new growth engines.

Founders/ Founding team:

• Raghu Talluri (CEO) - Formerly at Myntra, McKinsey
• Pramod Nair (CTO) - Formerly at Freecharge, Snapdeal, MartMobi
• Rakib Ahmed (Co Founder, Head EComm/ Trucking/Warehousing)- Formerly at ICICI Prudential, Co founder Lunate Eco

About the Role:

We are looking for a highly execution-oriented operations professional to manage end-to-end hub operations and ensure seamless daily functioning across assigned locations. This role requires strong operational control, cash handling discipline, process adherence, and the ability to drive performance in a fast-paced logistics environment.

The ideal candidate should have experience in logistics, e-commerce, supply chain, or hub operations with exposure to managing teams, improving operational efficiency, and ensuring high service standards.

Key Responsibilities:

Operations Management

• Own and oversee end-to-end day-to-night operations across assigned hubs.
• Ensure smooth execution of inbound, outbound, sorting, dispatch, and delivery support processes.
• Maintain operational continuity while achieving daily productivity and service targets.

COD Reconciliation

• Manage and monitor Cash-on-Delivery (COD) reconciliation across all assigned hubs.
• Ensure timely cash closure, accurate reporting, and adherence to financial controls.
• Drive accountability and reduce reconciliation gaps.

Loss Prevention & Process Compliance

• Minimize operational losses through strong execution discipline and SOP adherence.
• Conduct regular audits and implement corrective actions to reduce process deviations.
• Identify operational risks and proactively implement preventive measures.

Resource Management

• Ensure manpower and operational resource availability as per business plans and AOP requirements.
• Optimize workforce deployment to maintain productivity and service quality.
• Coordinate with internal stakeholders for operational readiness.

Performance Management

• Track and improve hub performance through operational metrics and data-driven actions.
• Monitor SLAs, productivity, turnaround times, and overall operational efficiency.
• Drive continuous improvement initiatives to enhance service levels and business outcomes.

Experience & Background:

• 3–6 years of experience in logistics, e-commerce, supply chain, hub operations, warehouse operations, or last-mile operations.
• Experience managing hub or field operations at scale preferred.
• Exposure to COD management, reconciliation, and cash handling processes is preferred.
• Prior experience in team handling and stakeholder management is an advantage.

Skills Required:

• Strong operational execution and problem-solving ability.
• Knowledge of SOP-driven environments and process governance.
• Data-driven decision-making and performance management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Good communication and stakeholder management capabilities.
• Proficiency in Excel and operational reporting tools preferred.