Cluster Manager

Founded in 1971, Indian Silk House Agencies (ISHA) is one of India's most trusted ethnic wear brands, with a legacy spanning over five decades. Renowned for our handpicked sarees and traditional wear, we've earned the loyalty of generations by blending heritage craftsmanship with contemporary fashion. Today, ISHA operates 70+ stores across India, with a strong presence in East and Central India and an expanding national footprint.

As we accelerate our growth, we're looking for a dynamic, results-driven Cluster Manager to lead a cluster of stores, drive operational excellence, and build high-performing teams.

Location: Uttar Pradesh & Delhi.

Responsibilities

• Drive sales, profitability, and overall business growth across multiple stores within the assigned region.
• Lead, mentor, and develop Store Managers and sales teams to achieve revenue and customer service targets.
• Ensure compliance with SOPs, visual merchandising guidelines, and brand standards.
• Monitor key performance indicators such as sales, conversion, productivity, and profitability, and implement improvement plans.
• Conduct regular store visits and audits to maintain operational excellence and compliance.
• Resolve customer escalations and ensure a superior shopping experience.
• Collaborate with Marketing, VM, and Merchandising teams to execute promotions and seasonal campaigns.
• Identify growth opportunities and support new store openings and expansion initiatives.
• Foster a culture of accountability, engagement, and high performance across teams.
• Analyze store performance and provide actionable insights to drive continuous improvement.
• Ensure effective inventory management and control to maximize sales and minimize losses.
• Drive team productivity and maintain high standards of customer service across all locations.

Requirements

• Graduate/Postgraduate in Business Administration, Retail Management, or a related field.
• 5–8 years of experience in apparel, fashion, or lifestyle retail with hands-on experience managing multiple stores.
• Strong knowledge of the local retail market in UP or Delhi.
• Strong leadership, team management, and interpersonal skills.
• Analytical mindset with the ability to drive business performance through data and insights.
• Proficiency in retail KPIs, performance analysis, and Microsoft Office.
• Ability to lead, coach, and develop high-performing teams.
• Willingness to travel extensively for store visits, audits, and business reviews within the assigned region.
• Experience in driving sales, customer experience, and operational excellence across multiple locations.