Cluster Manager/Sr. Cluster Manager - Debt Management Services - SME

This position is open with Bajaj Finance ltd.

• To achieve collection targets of the area assigned, ensuring meeting PL Roll Back Targets/PSBL collection target, meeting the Target on Cost of Collections.
• Control delinquency and focus on Write-off.
• Ensuring documented feedback.
• Ensuring legal tools of 138/arbitration summons, warrants are executed along with legal team.
• Ensuring audit queries are complied with.
• Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise.
• Manage productivity by fixing productivity parameters for Collection Officers / Agencies / DMAs, monitoring performance against set parameters and Weekly review with the collection executives.
• Ensuring background and reference check of agencies / DMAs being appointed.
• Constant evaluation of DMAs and agencies.
• Identify and manage training needs for the CEs.
• Support collection officers in legal / police issues.
• Ensuring Champion Champion collection is driven successfully in the field.
• Visit Random customers.

• Graduation with 3 to 5 years and MBA with 3 years of relevant experience.
• People Management skills.
• Demonstrated success achievement orientation.
• Excellent communication skills.
• Negotiation Skills
• Strong bias for action driving results in a high performance environment.
• Demonstrated ability to lead from the front.
• Excellent relationship skills.
• Affirmative in nature, strong leadership skills, clarity of thought and perseverance.
• Exceptionally high motivational levels and need to be a self-starter.
• Working knowledge of computers.