Cluster Manager / Senior Cluster Manager - Technology as a Business

Job Purpose

The Sr. Manager PMO will be part of the Technology as Business unit, a high impact engineering organization that has delivered platforms at massive scale (60M+ app downloads, 96B+ API transactions) with omni channel presence across Android, iOS, and Web. This role operates in a POD-based, product engineering environment, with ownership of delivery governance across multiple products and programs, ensuring seamless execution across Product (PMG), Engineering (PDG), QA, and Support (SSG) teams. The Sr. Manager PMO is responsible for driving delivery execution, governance frameworks, stakeholder alignment, and program-level tracking, ensuring high-quality, timely, and scalable product delivery in a fast-paced environment. The role will manage a team of Business Analysts / PMO members and ensure end-to-end delivery visibility, risk management, and execution discipline across all PODs and projects.

Duties and Responsibilities

• End-to-End Delivery Ownership (CRITICAL)
  • Own delivery lifecycle across multiple projects/products from requirement inception to production rollout
  • Drive program-level planning, execution tracking, and milestone governance
  • Ensure alignment across multiple PODs and cross-functional teams
  • Act as single point of accountability for delivery governance across business lines
  • Drive closure of risks, delays, and dependencies at scale
• Delivery Governance Tracking
  • Define and manage: oDelivery governance framework oTracking mechanisms (dashboard, reports, KPIs)
  • Track across: oSprint progress across PODs oDelivery milestones oRisks and dependencies
  • Conduct: oWeekly governance reviews oLeadership reporting
  • Ensure real-time visibility of delivery status across all projects
  • Standardize project tracking, reporting formats, and execution discipline
• Stakeholder Communication
  • Act as the central communication bridge between: oPMG Product, oPDG Engineering, oQA / DevOps, oBusiness stakeholders
  • Ensure: oClear requirement communication oNo ambiguity in delivery expectations oTimely escalation of issues
  • Manage communication at senior leadership level
• Execution Discipline
  • Ensure adherence to: oAgile practices oDelivery timelines oDefined scope and commitments
  • Drive teams toward: oClosure oAccountability oOutcome-based delivery
  • Ensure no slippage without visibility and mitigation
• Program Dependency Management
  • Identify and manage: oCross-POD dependencies oSystem-level dependencies
  • Ensure coordination across: oMultiple products oIntegration points
  • Drive structured planning to avoid delivery bottlenecks
• Team Leadership Capability Building
  • Manage team of Business Analysts / PMO members
  • Allocate work across projects and PODs
  • Mentor team on: oDelivery execution oStakeholder handling oRisk management
  • Build strong execution-driven PMO capability
• Process Standardization Continuous Improvement
  • Define and implement: oPMO processes oDelivery frameworks
  • Drive: oStandardization of execution practices oImprovement in delivery timelines
  • Ensure continuous improvement in: oVisibility oReporting oEfficiency
• Innovation AI Awareness
  • Identify opportunities to: oImprove tracking and reporting using tools oAutomate delivery workflows
  • Encourage adoption of: oAI-based tracking insights oProcess automation tools
  • Improve efficiency and productivity across programs

Key Decisions / Dimensions

• Prioritization of deliveries based on business impact and feasibility
• Escalation and resolution of delivery risks and blockers
• Trade-offs between: oScope vs timelines oDelivery speed vs completeness
• Defining delivery governance frameworks and tracking standards
• Driving go/no-go decisions based on readiness and alignment

Major Challenges

• Managing delivery across multiple products, PODs, and business units
• Handling high volume of dependencies and cross-team coordination
• Ensuring alignment between business and engineering execution
• Driving delivery under tight timelines and evolving requirements
• Maintaining visibility across multiple parallel deliveries
• Managing stakeholder expectations at multiple levels
• Balancing speed, execution quality, and governance discipline

Required Qualifications and Experience

1. 1. Qualifications
• Bachelors degree in Engineering / Technology
• Preferred: Computer Science / IT
2. Should have 15 years of mobile/digital domain experience
3. Prior relevant experience in Mobile Apps domain across multiple operating systems

1. 2. Work Experience
• 812 years in Business Analysis / PMO / Delivery roles
• Minimum 23 years in team management / program management role
• Strong experience in: oDelivery tracking oStakeholder management oProject execution
• Experience in: oAgile / DevOps environments oProduct / digital organizations

1. 3. Skills Keywords
• Delivery management
• Program management
• Stakeholder management
• Agile / Scrum
• Dependency management
• Risk tracking
• Communication escalation
• Project planning governance
• Execution discipline

1. 4. AI / Innovation Awareness
• Awareness of AI usage in: a.Requirement analysis b.Product insights c.Automation of workflows d.Delivery insights
• Ability to identify areas where AI can improve product efficiency

1. 5. Soft Skills
• Strong leadership and team management
• Excellent communication and stakeholder handling
• High ownership and accountability
• Ability to work under pressure
• Strong execution and closure mindset
• Problem-solving ability and decision-making
• Self-driven and proactive individual
• Strong execution focus in high-performance environments
• Strong analytical and problem-solving ability