Cluster Manager - PLCS - Growth - S&E

This position is open with Bajaj Finance Ltd. Culture Anchor: Have high ambitions - Inspires the team to aim for higher targets and supports in achieving them. Own It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes.

• Product Management: Responsible for sales activities through call-center.
• Campaign management for call-centre.
• Data Management
• Vendor management.
• Managing growth and profitability of Business
• COA management
• Conceptualize and develop promotional campaigns for all the channels
• Drive callcentre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
• Measure productivity and implement training measures to bridge the gap to achieve required productivity
• Initiate and lead various process enhancement and system development projects for both the channels
• Identify process improvement areas and re-engineer the existing processes to bring efficiency reduce cost
• Monitoring performance and suggest corrective action for:
  • Key business metrics
  • Product and portfolio performance
  • Employee callcentre teams productivity
  • Compliance

Practice Emotional Intelligence - Develops the team, supporting them to do more. Listens to others, stays calm under pressure, and treats everyone with respect.