Cluster Manager - Madurai

Job Summary

Cluster Manager - Madurai, Tamil Nadu, India.

Job Type: Full time

Responsibilities

• Sales and Business Development: Drive gold loan sales and achieve revenue targets for the cluster; develop and implement strategies to enhance customer acquisition and retention; identify and develop new business opportunities in the region from branches Indiagold having tie- ups.
• Team Management: Recruit, train, and mentor Sales Executives and Relationship Executives; monitor performance, provide guidance, and ensure productivity benchmarks are met; foster a high-performance culture and ensure team alignment with organizational goals.
• Operational Excellence: Ensure smooth operations at all branches within the cluster; maintain adherence to internal policies, compliance standards, and RBI guidelines; monitor and track each Transaction with Bank and RM.
• Customer Service: Enhance customer experience by ensuring prompt and quality service delivery; resolve customer escalations effectively and maintain brand reputation.
• Reporting and Analysis: Prepare and present periodic business reports and performance analyses to senior management; monitor market trends, competitive landscape, and suggest strategies accordingly.

Requirements

• Bachelor degree in any discipline.
• 5+ years of experience in gold loans, banking, NBFCs, or financial services.
• Proven track record in sales, team management, and business growth.
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• Proficient in data analysis and reporting tools.

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