Cluster Manager - IT/Senior Cluster Manager - IT

Job Purpose
We are seeking an experienced ServiceNow resource with strong expertise in Governance, Risk & Compliance (GRC) and Third-Party Risk Management (TPRM). The role involves leading design, architecture, and implementation of ServiceNow IRM solutions, ensuring alignment with enterprise risk, compliance, and regulatory requirements. Duties and Responsibilities

Provide IT solution like which include technology like Webservice, API, Cloud platform like service now

Defining project milestone and drive partner/development teams to ensure delivery on time.

Monitoring and working on issue resolution by partnering with vendors and internal stakeholders

Adhering to all Infosec, compliance & regulatory guidelines and making sure that every platform is meeting these directives

Code Review

Responsible for Delivery schedule, Change process management, Project Monitoring and Status Reporting

Collaborate with internal IT teams to ensure delivery of the agreed solutions

Test new builds for all scenarios & production outcomes

Ability to manage a team of of 4-5 developer

Key Decisions / Dimensions

Decisions in solutions through technology, innovation

Tackle production issues without escalations

Major Challenges

Managing on-time delivery & support as it is a critical responsibility

Meeting expectations of various internal stakeholders while managing external platform vendors on deliveries

Provide technical solution and production deployment activity

Required Qualifications and Experience
a)Qualifications
Min. Qualification required is Btech/MCA
CSA certified
Exceptional communication skills
Good negotiation skills
b)Work Experience
Relevant work experience of 6 to 9 Years in service Now.
Minimum 2 implementation on TPRM/ORM GRC stack
Minimum 3+ year experience in service now custom development

c)Skills Keywords

Service Now
Java/J2EE/Python/Java script
Webservice : REST,SOAP
SQL, PL/SQL, Stored Procedures
Azure DevOps Process