Cluster Manager - FMCG (Urgent require)- Kochi

Position: Cluster Manager

Location: Kochi

Role & responsibilities

Cluster Manager needs to ensure the Highest standard Customer Service as well as financial performance of the assigned area (typically 5-8 stores).

Overseeing and leading the workforce by guiding them towards management goal, attending internal and external queries and resolving on timely

basis.

• Responsible for P&L for the area Top line Bottom line ABV Margin for the store level P&L
• Driving the Store Metrics in his cluster/Area OTD Complaints Write off – On time picking etc.
• Responsible for ensuring recruitment and managing attrition with the help of DM-HR
• Manpower Planning
• Initiatives to improve efficiency
• Monitor and analyses the reports to achieve metrics
• Rewards and Recognition
• Coordination with Training team – for new hiring as well as existing team
• Vendor management – Delivery Partners and Security, House keeping
• Process Adherence
• Competition Tracking
• Work Environment and Safety Management

Preferred candidate profile

Background:

Experience at supervisory role

Work Experience:

7-8 years with 2-3 years Experience at supervisory role

Skills:

He/ She should possess the following competencies:

• Speaking, writing, and listening skills.
• Critical thinking, problem solving, and reasoning abilities.
• Supervising skills.
• Process know-how.
• P&L.

How to Apply: Share your CV on: [email removed]