PUNE · FULLTIME
Cluster Manager - Education Loan/Senior Cluster Manager
Bajaj Finance
Pune · onsite · Posted 3d ago
Sourced from
Undisclosed6–8 yrsfulltimePune
Your match
?
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
Job Summary
Responsibilities
Key Decisions / Dimensions
Key Interactions
Major Challenges
Required Qualifications and Experience
Critical skills and knowledge
Build scalable capabilities, analytics, governance and technology-enabled process improvements for the Education Loan business.
Responsibilities
- Own portfolio MIS, dashboards and management insights.
- Coordinate annual planning, capability roadmaps and transformation initiatives.
- Maintain university, course, country and operating master governance.
- Gather requirements, prepare BRDs/user stories and support testing.
- Monitor production issues, adoption and process bottlenecks.
- Drive automation, API enablement and workflow improvements.
- Run governance forums and maintain project risks, decisions and audit evidence.
- Set functional direction and operating rhythm.
- Own governance, resource priorities and capability building.
- Sponsor policy, process and technology interventions.
Key Decisions / Dimensions
- Make day-to-day decisions within approved policy, process, budget and delegated authority.
- Escalate policy deviations, material customer impact, fraud indicators, compliance concerns and unresolved cross-functional dependencies.
- Numeric sanction, commercial, hiring and budget authorities are to be defined in the approved delegation matrix.
Key Interactions
- Internal Sales, Product, Credit/Underwriting, Risk, Operations, RCU/Fraud Control, Collections, Legal, Compliance, Finance, Technology, HR and COE, as relevant.
- External Students, co-applicants, universities, education consultants, DSAs, verification agencies, valuers, legal partners, technology/service partners and other approved vendors, as relevant.
Major Challenges
- Balancing growth, customer experience, turnaround time and portfolio quality.
- Managing incomplete or inconsistent customer, academic, financial and collateral information.
- Coordinating multiple stakeholders and technology/process dependencies across the loan lifecycle.
- Maintaining control discipline during policy, market and process changes.
Required Qualifications and Experience
- Postgraduate or equivalent professional qualification preferred, with substantial leadership experience in lending or the stated function.
Critical skills and knowledge
- Program management
- Analytics and MIS
- Process re-engineering
- BRD and UAT
- Technology coordination
- Governance
- Excel / presentation / business MIS capability appropriate to the role
- High standards of integrity, customer confidentiality and control discipline
Sourced from naukri
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
Customer ExperienceAutomationProgram ManagementProcess re-engineeringLendingCapability Buildingportfolio qualityEducation LoanAnalyticsFraud ControlunderwritingoperationsSalesLegalcompliancefinance
Section · Company
About Bajaj Finance
Bajaj Finance
NBFC
64.1k+
employees
1987
39 years old
Pune, Maharashtra
India
About
Bajaj Auto Finance offers Two Wheeler loans, Three Wheeler loans & Quote Loan at low-interest rates.
Industries
NBFCFinancial Services
Employees rate it well for
Work Life Balance807Salary796Work Culture632Work Environment356Career Growth348
Find them on