Cluster Manager - Debt Management Services - Consumer

Job Purpose

This position is open with Bajaj Finance ltd.Oversees a companys process of retrieving money owed to customers, manages the employees vendor who are responsible for collections of dues. Makes sure employees comply with company policies when dealing with customers and vendors. Responsible for end to end employees monthly target achievements, their growth and skill set.Culture Anchor:Think like an Entrepreneur - Encourages new ideas, helps teams improve, and supports them in taking up challengesPractice Emotional Intelligence - Listens to others, stays calm under pressure, and treats everyone with respect.Transform Continuously - Explores opportunities and encourages teams to improve processes and systems for better delivery.Recognize Reward Success - Recognizes hard work, supports talent growth, and ensures fair rewards and development.

Duties and Responsibilities

PRINCIPAL ACCOUNTABILITIES(Accountabilities associated with the job)1.Planning Detailed allocation planning at location level basis new volume booking considering high volume increment in mindCreate adequate capacity on field collections by setting up Collections Agencies doing tele-calling and Field collections through the team in respective locations drive them for the achieving the targeted numbers. Ensuring proper planning of local level strategies and effective implementation and execution of the centralized calling unit strategiesTo keep an eye on vendor selection who comply compliance policies as well accomplishing required numbersSet up HUB con, call center to minimize the collection cost Making detailed collection plans, delegating the targets and developing overall and market specific strategies to recover moneyIdentifies area of collection process that need improvement and implements an enhanced process that will help ground field more effective.2.Role ResponsibilitiesFormulate collection targets in way of daily, weekly and monthly for each Branch and, employee and drive their implementationTake daily updates from the collection personnel in all branches in his control, giving daily location wise update to NCMTo manage the delinquent accounts through a team of Regional managers, Cluster Managers and Area managers driving Collections through the Collection agencies and Collection managers.Engage in development, implementation, review and monitoring of various collection programs and providing training and coaching to continuously upgrade the competency of the team members across levels.Oversee and manage the functioning of the recovery officers, ACM in the Branches with the support of RCM.Collaborate with the Call Centre teams, field collection agencies, Sales Teams, Credit Teams, Operation Teams, RCU for various day to day activities in portfolio management