Cluster Manager - Commercial Vehicle Fleet

This position is open with Bajaj Finance Ltd.

Achieving exceeding Business goals and targets for Commercial Vehicle Finance. Managing grooming of the team to achieve their respective targets.

• Achieving exceeding Business goals and targets for Rural Two Wheeler Loans
• Creating a strong compliant sales culture to drive business.
• Sales Force Management, data management and efficient use of call center leads
• Dealer visit along with sales manager/FOS
• Portfolio management - 99% zero bucket collections
• Maintaining FEMI at 9% across location span
• Monthly 5 days location travel
• Ensure teams adherence to sales governance compliance processes
• Adherence to customer delivery TAT
• Ensure implementation of promotional plans contests and suggesting new and innovating promotion plan for the area of work.
• Recruiting and Retaining high performers.
• Team management Grooming of the team to achieve their respective targets
• Managing the Delinquency of the business sourced to ensure health of portfolio
• Excel PowerPoint presentation knowledge skills
• Daily review with ABSM regarding projections / activity plan for the day
• Reviews with ABSM on projection verses delivery daily, to spur planning for the next day
• Ensures execution of the defined activity plan for customer visits by the team during the day
• Assists in Collections in HTS cases for buckets X and 1, as well as higher buckets
• Provides feedback to under-performing team members - seeks to understand causes, to provide timely and appropriate inputs and support
• Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
• Resolves issues regarding documentations
• Decides on approaching customers of risk-prone geographical areas and profiles, and to stop approaching specific profiles, based on delinquency patterns
• Plans for business expansion - identifies and maps new areas, including fraud likelihoods, derives projections; Shares and discusses with branch teams and ASSCs - takes inputs to make action plans clear; Shares projections, action plans and budgets with RSM, seeking approval
• Cascades finalised plans received from RSM to the team - derives aligned short-term performance benchmarks such as DRR; Plans with team to achieve them
• Periodically monitors team on productivity metrics, and assists in resolving their issues; Monitors month on month productivity, WIRR, Insurance penetration, CC and CW lead penetration
• Shortlists from among initial candidate lists, makes recommendations of known candidates; Conducts initial interview with shortlisted candidates, providing comments as per format, and recommendations
• Reviews and discusses achievement with team periodically; Conducts mid-year and annual performance review per team member, providing feedback for their improvement

• Team Management
• Retention of front line sales force
• Maintaining consistent delivery of high performance
• Attrition (on roll off roll)

• Education: Graduation / MBA
• Experience: Graduation with 6 to 8 years and MBA with 3-4 years of relevant experience
• Demonstrated success achievement orientation.
• Strong analytical skills to drive channel performance and drive profitability
• Strong bias for action driving results in a high performance environment.
• People Relationship Management skills
• Excellent Communication and Negotiation Skills
• Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.