Cluster Manager - B2B & Cards COE/Senior Cluster Manager
Bajaj Finance · Pune · onsite · Posted 56d ago
Undisclosed6–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Purpose
- Lead the overall strategy, execution, governance, and scale-up of customer-facing QR DIY journeys across Consumer App and Web platforms.
- Own program delivery across multiple business, digital, technology, operations, and service workstreams, ensuring alignment with business objectives, customer experience goals, and organizational priorities.
- Drive roadmap planning, stakeholder governance, delivery excellence, production stability, and continuous journey optimization to improve customer acquisition, conversion, and operational efficiency.
- Manage projects end-to-end from requirements, solutioning, development, rollout and post-launch support.
- Define project scope, timelines, milestones, dependencies, resources, and success metrics.
- Lead cross-functional teams across Product, Operations, Risk, Technology, Finance, Legal, Compliance etc.
- Establish execution frameworks, project governance models, delivery KPIs, and implementation standards.
- Monitor program health, delivery risks, dependencies, resource requirements, and milestone achievement.
- Drive proactive resolution of delivery bottlenecks and critical program escalations.
- Ensure successful implementation of projects within agreed timelines, scope, quality, and budget expectations.
- 6-9 years of Experience in Product Management, Program Management, or Digital Transformation initiatives within BFSI, Lending, Fintech, or Consumer Finance.
- Strong understanding of end-to-end lending journeys including onboarding, KYC, eligibility, loan approval, agreement, disbursement, mandate setup, and servicing.
- Experience managing complex cross-functional programs involving Business, Sales, Operations, Risk, Technology, and Digital teams.
- Strong knowledge of CRM platforms, Digital journeys, APIs, event-driven integrations, UI/UX, customer-facing applications.
- Exposure to Salesforce (SFDC), Loan Origination Systems, Digital Platforms, POD-based architectures, or equivalent ecosystem platforms.
- Ability to define business requirements, user journeys, edge cases, and process flows across assisted and self-service channels.
- Strong analytical and problem-solving skills with experience in MIS, journey analytics, and customer funnel reporting.
- Experience leading UAT, production rollouts, release governance, and large-scale customer journey implementations
- Strong communication & stakeholder management across multiple business and cross functional teams
- Entrepreneurial mindset with ownership and execution rigor is a must
Sourced from naukri
Skills
Customer Experiencecrmapisdigital platformsLendingcrm platformsBusiness RequirementsbfsiB2BintegrationsAnalyticsDisbursementFintechDigital TransformationLegalCustomer AcquisitioncomplianceKYCfinance
About Bajaj Finance
Bajaj Finance
NBFC
64.1k+
employees
1987
39 years old
Pune, Maharashtra
India
About
Bajaj Auto Finance offers Two Wheeler loans, Three Wheeler loans & Quote Loan at low-interest rates.
Industries
NBFCFinancial Services
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