Cluster Manager - B2B & Cards COE/Senior Cluster Manager - B2B & Cards COE
Bajaj Finserv Health · Pune · onsite · Posted 35d ago
About a minute. You'll make an account on the way through.
About this role
Job Purpose
- Lead the overall strategy, execution, governance, and scale-up of customer-facing QR DIY journeys across Consumer App and Web platforms.
- Own program delivery across multiple business, digital, technology, operations, and service workstreams, ensuring alignment with business objectives, customer experience goals, and organizational priorities.
- Drive roadmap planning, stakeholder governance, delivery excellence, production stability, and continuous journey optimization to improve customer acquisition, conversion, and operational efficiency.
- Manage projects end-to-end from requirements, solutioning, development, rollout and post-launch support.
- Define project scope, timelines, milestones, dependencies, resources, and success metrics.
- Lead cross-functional teams across Product, Operations, Risk, Technology, Finance, Legal, Compliance etc.
- Establish execution frameworks, project governance models, delivery KPIs, and implementation standards.
- Monitor program health, delivery risks, dependencies, resource requirements, and milestone achievement.
- Drive proactive resolution of delivery bottlenecks and critical program escalations.
- Ensure successful implementation of projects within agreed timelines, scope, quality, and budget expectations.
- 6-9 years of Experience in Product Management, Program Management, or Digital Transformation initiatives within BFSI, Lending, Fintech, or Consumer Finance.
- Strong understanding of end-to-end lending journeys including onboarding, KYC, eligibility, loan approval, agreement, disbursement, mandate setup, and servicing.
- Experience managing complex cross-functional programs involving Business, Sales, Operations, Risk, Technology, and Digital teams.
- Strong knowledge of CRM platforms, Digital journeys, APIs, event-driven integrations, UI/UX, customer-facing applications.
- Exposure to Salesforce (SFDC), Loan Origination Systems, Digital Platforms, POD-based architectures, or equivalent ecosystem platforms.
- Ability to define business requirements, user journeys, edge cases, and process flows across assisted and self-service channels.
- Strong analytical and problem-solving skills with experience in MIS, journey analytics, and customer funnel reporting.
- Experience leading UAT, production rollouts, release governance, and large-scale customer journey implementations
- Strong communication & stakeholder management across multiple business and cross functional teams
- Entrepreneurial mindset with ownership and execution rigor is a must
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About Bajaj Finserv Health
Bajaj Finserv Health
Internet
1.0k+
employees
2019
7 years old
Pune, Maharashtra
India
About
Company Overview
Bajaj Finserv Health is a health-tech company providing access to preventive, personalized & affordable healthcare for all. It is an all in one healthcare application where you can get a wide range of healthcare services such as accessing personalized healthcare plans, finding doctor clinics near you, booking appointment, storing your health records, and a lot more. At Bajaj Finserv Health, we are trying to change the way Indians access Healthcare. If you want to tackle hard and interesting problems at scale, and create an impact within an entrepreneurial environment, Join us!
Website: https://bajajfinservhealth.in/
Video links (App video) https://youtu.be/M2QHvaBC_z8
Bajaj Finserv Health Launch https://youtu.be/IrL_GDlCUhQ
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Culture
3.5
Career growth
3.1
Work-life
3.5
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