Cluster Manager - Affordable Housing Finance

Job Summary

Drive Affordable Housing business across assigned branches and achieve monthly/quarterly sales targets. Plan and execute sales strategies to maximize business growth and productivity across the cluster. Guide and support Branch Managers and sales teams to ensure target achievement. Build and maintain relationships with DSAs, connectors, and other sourcing channels to generate business. Monitor branch performance and take necessary actions to improve business results. Ensure smooth coordination with credit, operations, and other support functions for optimum TAT and service delivery. Support teams in customer handling, issue resolution, and maintaining high customer satisfaction. Monitor documentation quality and ensure adherence to organizational processes and policies. Conduct regular branch visits and review meetings to drive performance and team development. Maintain cluster-level MIS, performance reports, and business updates on a regular basis.

Responsibilities

• Drive Affordable Housing business across assigned branches and achieve monthly/quarterly sales targets.
• Plan and execute sales strategies to maximize business growth and productivity across the cluster.
• Guide and support Branch Managers and sales teams to ensure target achievement.
• Build and maintain relationships with DSAs, connectors, and other sourcing channels to generate business.
• Monitor branch performance and take necessary actions to improve business results.
• Ensure smooth coordination with credit, operations, and other support functions for optimum TAT and service delivery.
• Support teams in customer handling, issue resolution, and maintaining high customer satisfaction.
• Monitor documentation quality and ensure adherence to organizational processes and policies.
• Conduct regular branch visits and review meetings to drive performance and team development.
• Maintain cluster-level MIS, performance reports, and business updates on a regular basis.

Requirements

• Work Experience: 8-10 years.

Key Skills

• Sales Strategy
• Channel Management
• Branch Management
• Relationship Management
• Performance Monitoring
• MIS Reporting
• Customer Service
• Cross-functional Coordination
• Process Compliance

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