Cluster Lead- Facilities Services

Responsibilities

• Ensure adequate staffing and manpower planning.
• Act as the primary escalation point for client concerns.
• Build strong relationships with client stakeholders.
• Conduct periodic review meetings with clients.
• Ensure high client satisfaction and timely issue resolution.
• Support revenue enhancement opportunities.
• Ensure contract compliance and performance standards.
• Ensure compliance with statutory, regulatory, EHS, and company requirements.
• Monitor safety practices and conduct safety audits.
• Ensure proper documentation and record maintenance.
• Drive zero-incident culture across all sites.
• Prepare and submit operational MIS reports.
• Track KPIs, SLA performance, and action plans.
• Present performance updates to management and clients.
• Support business reviews and audits.
• Identify opportunities for process improvement and cost savings.
• Implement best practices across all managed sites.
• Drive digital adoption and operational efficiency initiatives.
• Conduct scheduled inspections across all assigned sites.
• Evaluate site performance against organizational standards, SOPs, and client requirements.
• Identify operational, safety, compliance, and service-delivery gaps.
• Publish Branch Inspection Reports with actionable recommendations.
• Track action closure and drive continuous improvement across the cluster.
• Benchmark branch performance and share best practices across sites.

Location

On-site - New Delhi, Delhi

Scheduled Weekly Hours

48

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.