Cluster Human Resource

Eligibility Parameters: 3-4 years of experience in Human Resource generalist role.

About the Role

Education Qualification Minimum: MBA/ PGBDA (HR) (regular course)

Position Reports to: AHR /Zonal HR

Reportees: HR Intern (Wherever applicable)

Responsibilities

• Manpower Budgeting
• Involved in proposing the manpower budgets after taking into account various projections & projected manpower numbers for the coming year.
• Allocates the staff in various sub-departments considering various factors like Strengths & weaknesses of each member, GMROL, level of intervention required with the customer (A/B/C), MPA along with DMs & UM.
• Ensures availability of that manpower as per budgets and checks that budgets are not exceeded beyond permissible limits.
• Does availability study periodically, gives feedback to DMs & Supervisors and arrives at solutions for problem areas.
• Recruitment, Selection & Induction
• Ties up with consultants to meet manpower requirements. Negotiate with them for least possible service fees.
• Follows up with consultants for filling up vacancy as soon as possible.
• Maintains database of applications, rejects.
• Liases with institutes and colleges for CCA applications.
• Prepares for and conducts assessment centre for selection.
• Conducts interviews with UH for selection for all store level positions up to Department Managers.
• Evaluates need for placing of advertisements & gets required approvals.
• Ensures induction schedule is prepared for new joinees, induction goes as per plan, adequate inputs are given and employees are equipped enough before they are on the job.
• Training & Development
• Prepares training calendar after collating data from PA forms & discussions with concerned Supervisors & DMs.
• Does module development on certain training areas.
• Ensures all infrastructure is in place for internal training programs.
• Liases with external consultants for specific training needs which cannot be catered to internally & negotiates for best quality at best rate and gets necessary approvals for external trainings.
• Ensures smooth execution of trainings.
• Ensures training evaluation is done for each program conducted.
• Liases with Brands/ SO for product/ brand training.
• Delivers training programs.
• Payroll Activities
• Ensure error-free & timely updation of employee data on system.
• Ensures all payroll inputs to be closed as per given timelines with the central payroll team.
• Employee Communication & Policy implementation
• Communicates employee related policies and ensures adherence to the same.
• Clarifies queries related to policies and gives feedback on the same to the SO.
• Welfare Activities
• Handles employee grievances at all levels by coaching & counselling.
• Ensures tie-ups for employees with other institutions like computer institutes, libraries etc.
• Ensures execution of employee engagement activities as per annual calendar.
• Activates unit led awards to keep motivation levels high.
• Statutory Compliances
• Liases with consultants to ensure statutory compliances & timely filing of returns.
• Ensures statutory compliances are met wrt brand staff, concessionaires etc.
• Performance Appraisal
• Communicates to the staff the appraisal schedules & process to be followed which are sent by SO.
• Conducts PA workshops for assessors to throw light on process & common appraisal errors.
• Ensures regular follow ups to ensure appraisals are done as per timelines.
• Goes through appraisal forms to oversee the quality of the feedback & comments & evaluate objectivity.
• Does the normalisation for each supervisor team and communicate ratings as per normal curve back to the supervisors.
• Sends collated data to SO.
• Counsel employees if dissatisfaction arises post increments showing them the organization perspective & the way ahead.

Qualifications

Education Qualification Minimum: MBA/ PGBDA (HR) (regular course)

Required Skills

• Technical Expertise
• Communication & Presentation skills
• Planning & Organising
• Counselling & Coaching
• Teamwork & networking
• Problem Solving