Cluster Head

Role Overview

This is a leadership role where Cluster Head will be the P & L owner for his region . He / She will be responsible for managing the business and operational performance of a group of centers. The role requires strong leadership, business acumen, and a passion for education to ensure centers achieve revenue, enrollment, and student satisfaction targets.

Key Responsibilities

1. Business & Revenue Ownership

• Own revenue targets and P&L for the assigned cluster.
• Drive admissions, enrollments, and collections across centers.
• Monitor and improve center-wise performance, conversion ratios, and productivity.
• Ensure achievement of monthly, quarterly, and annual business goals.

2. Operations & Center Management

• Oversee day-to-day operations of multiple offline learning centers.
• Ensure standardization of processes, SOPs, and service quality.
• Manage infrastructure, hygiene, safety, and compliance at all centers.
• Resolve operational challenges and escalations proactively.

3. Academic Delivery & Quality

• Ensure high-quality academic delivery and student experience.
• Work closely with academic teams for faculty hiring, deployment, and performance management.
• Monitor student outcomes, retention, and feedback.
• Ensure adherence to academic schedules and delivery standards.

4. Admissions & Sales Enablement

• Lead admissions strategy and execution across centers.
• Train and guide admission counselors / sales teams on pitch, process, and closure.
• Improve lead management, walk-ins, and conversion rates.
• Collaborate with marketing teams on local promotions and outreach.

5. People Management & Leadership

• Lead and manage Center Heads, Admissions teams, and Operations staff.
• Build a high-performance culture through training, reviews, and coaching.
• Drive manpower planning, hiring, and attrition control.
• Ensure strong succession planning within the cluster.

6. Stakeholder Management & Reporting

• Act as a key liaison between HQ and center teams.
• Present performance reviews, MIS, and forecasts to leadership.
• Highlight risks, opportunities, and improvement plans regularly.

Key Skills & Competencies

• Strong business acumen and P&L ownership
• Experience managing multiple centers / branches
• Expertise in offline education operations and admissions
• Excellent people leadership and stakeholder management skills
• Data-driven decision-making and execution focus