Cluster Head

Key Responsibilities:

1. Technical & Operational Oversight

• Supervise daily laboratory activities including sample accessioning, processing, and reporting across all cluster centers.
• Actively participate in lab testing, result validation, and troubleshooting when required.
• Ensure adherence to turnaround time (TAT) and maintain accuracy in test results.

1. Quality Assurance & Compliance

• Monitor and implement SOPs, quality control programs, and regulatory guidelines (NABL/ISO).
• Ensure biosafety standards and equipment calibration are followed at all centers.
• Conduct regular internal audits and readiness checks.

1. Team Management

• Guide and support technicians, accessioning officers, and lab staff in their day-to-day activities.
• Conduct on-the-job training and skill enhancement sessions.
• Monitor performance and ensure discipline across cluster labs.

1. Coordination & Communication

• Act as the single point of contact for all labs within the cluster.
• Coordinate with doctors, pathologists, and management to resolve operational issues.
• Handle escalations related to lab performance, quality, or service delivery.

1. Inventory & Resource Management

• Monitor availability and utilization of reagents, consumables, and equipment at each center.
• Ensure cost control and optimum resource allocation.

ob Description Cluster Head (Pathology Laboratory)

Designation: Cluster Head – Pathology Lab
Reports To: Regional Head / Zonal Head

Job Purpose:

The Cluster Head is responsible for overseeing and ensuring smooth laboratory operations across all centers within the assigned cluster. Apart from managing multiple locations, the role requires active participation in day-to-day laboratory work, ensuring quality, accuracy, and compliance with standards.

Key Responsibilities:

1. Technical & Operational Oversight

• Supervise daily laboratory activities including sample accessioning, processing, and reporting across all cluster centers.
• Actively participate in lab testing, result validation, and troubleshooting when required.
• Ensure adherence to turnaround time (TAT) and maintain accuracy in test results.

1. Quality Assurance & Compliance

• Monitor and implement SOPs, quality control programs, and regulatory guidelines (NABL/ISO).
• Ensure biosafety standards and equipment calibration are followed at all centers.
• Conduct regular internal audits and readiness checks.

1. Team Management

• Guide and support technicians, accessioning officers, and lab staff in their day-to-day activities.
• Conduct on-the-job training and skill enhancement sessions.
• Monitor performance and ensure discipline across cluster labs.

1. Coordination & Communication

• Act as the single point of contact for all labs within the cluster.
• Coordinate with doctors, pathologists, and management to resolve operational issues.
• Handle escalations related to lab performance, quality, or service delivery.

1. Inventory & Resource Management

• Monitor availability and utilization of reagents, consumables, and equipment at each center.
• Ensure cost control and optimum resource allocation.

1. Reporting

• Submit daily/weekly/monthly operational reports to higher management.
• Highlight challenges, risks, and propose corrective actions for improvement.

Skills & Competencies:

• Strong knowledge of pathology lab procedures and quality standards.
• Leadership and people management skills.
• Ability to multitask and manage multiple centres simultaneously.
• Good communication, analytical, and decision-making ability.

Qualifications & Experience:

• B.Sc./M.Sc. in Medical Lab Technology / Life Sciences.
• Minimum 5–8 years of lab experience, including 2–3 years in a supervisory/cluster role.
• Experience in NABL-accredited labs preferred.

1. Reporting

• Submit daily/weekly/monthly operational reports to higher management.
• Highlight challenges, risks, and propose corrective actions for improvement.

Skills & Competencies:

• Strong knowledge of pathology lab procedures and quality standards.
• Leadership and people management skills.
• Ability to multitask and manage multiple centers simultaneously.
• Good communication, analytical, and decision-making ability.

Qualifications & Experience:

• B.Sc./M.Sc. in Medical Lab Technology / Life Sciences.
• Minimum 5–8 years of lab experience, including 2–3 years in a supervisory/cluster role.
• Experience in NABL-accredited labs preferred.