Cluster Head - Corporate salary - Bank - Hyderabad

Role & responsibilities

Responsibilities: -

Strengthening Systems, Controls and Processes

• Liaise with respective teams for effective and efficient Fraud Management
• Ensures compliance with Banks policies and processes. Responsible for safety and security of branch infrastructure and staff in the region
• Publishes periodic MIS reports
• Acquire & deepen accounts of Trusts, Associations, Societies, Clubs, Religious Institutions, and Educational Institutions etc. with a focus on quality of accounts
• Identify prospective customers & convert them into real business opportunities
• Deepen existing portfolio to ensure customer stickiness
• Meeting targets to achieve the annual business goals
• Periodical planning to review the under-performing Acquire & deepen accounts of Trusts, Associations, Societies, Clubs, Religious Institutions, and Educational Institutions etc. with a focus on quality of accounts
• Identify prospective customers & convert them into real business opportunities
• Deepen existing portfolio to ensure customer stickiness
• Meeting targets to achieve the annual business goals
• Periodical planning to review the under-performing customers & draw an action plan for improvement
• Assess & evaluate the client needs & generate new revenue through cross-sales opportunities
• Customer Relationship Management for efficient service & superior products
• Conduct marketing events & conferences for new customers
• Monitoring process efficiency and providing inputs for improvement
• Working closely with product team for product customization / product & process improvements
• Gathering Market intelligence & tracking Competition Best Practices
• Ensure full awareness of all the policies and procedures issued in relation to products / KYC / AML policy
• Responsible for driving customer relationship management initiatives for the Corporate Salary business across the cluster.
• Focuses on building, nurturing, and strengthening relationships with key corporate clients, decision-makers, and employee customer segments to enhance customer satisfaction, engagement, and retention.
• Ensures the delivery of seamless banking experience by proactively addressing customer needs, resolving escalations, and collaborating with internal stakeholders to provide effective banking solutions.
• Responsible for deepening existing relationships, increasing product penetration, identifying cross-sell opportunities, and fostering long-term partnerships that contribute to sustainable business growth and customer loyalty.
• Implements the risk policies and processes (operational, regulatory, financial, informational, reputational and audit risks), ensuring that that these meet regulatory and internal requirements.
• Implements the internal control systems in the department and participates in the departmental audits.
• Implements practices to bridge gaps identified during departmental audits.
• Tracks and monitors daily productivity and book movement of the Cluster
• Partners with HCM Business partner for periodic review of performance of executives in the region and identify training needs if required