Club House Manager

Scope

About Knight Frank

Knight Frank LLP is a leading independent global property consultancy with over 16,000 professionals operating across more than 384 offices in 51 markets worldwide. Knight Frank India delivers integrated real estate solutions across advisory, transactions, facilities management, project management, valuation and consulting services.

This role is based at a premium commercial development in Lower Parel, Mumbai and is responsible for managing the Clubhouse and associated amenities while delivering an exceptional tenant and visitor experience.

Key Responsibilities

Clubhouse Operations Management

• Oversee the day-to-day operations of the Clubhouse and all associated amenities.
• Ensure smooth functioning of lounge areas, meeting rooms, event spaces, recreational facilities, tenant engagement areas and common facilities.
• Maintain world-class hospitality standards across all clubhouse services.
• Monitor facility utilization and recommend service improvements.

Tenant & Guest Experience

• Act as the primary point of contact for tenants, guests and visitors utilizing clubhouse facilities.
• Deliver a seamless customer experience and maintain high satisfaction levels.
• Address tenant concerns, complaints and feedback in a prompt and professional manner.
• Build strong relationships with occupiers and key stakeholders.

Events & Community Engagement

• Plan, coordinate and execute tenant engagement activities, networking events, wellness programs, festive celebrations and community initiatives.
• Coordinate with vendors, event partners and internal stakeholders for successful event delivery.
• Support marketing and promotional initiatives to increase amenities utilization.

Hospitality & Service Excellence

• Ensure reception, concierge and hospitality services are maintained to premium standards.
• Monitor housekeeping, pest control, landscaping and soft services within clubhouse areas.
• Conduct regular audits to ensure cleanliness, ambience and service quality.
• Ensure VIP guests and visitors receive appropriate service and assistance.

Vendor & Contract Management

• Manage all clubhouse-related service providers and vendors.
• Monitor vendor performance against agreed service levels and KPIs.
• Conduct periodic reviews and ensure compliance with contractual obligations.

Assist in preparation of vendor evaluations and performance reports